Revisions & Refunds
Orders placed before this policy was published follow the terms shown when they were placed.
Free revisions
- Where a service page states a free revision window, you can ask for changes at no charge for that many days after the latest delivery. Where a service includes a set number of revision rounds, the service page states that too.
- One round is one consolidated set of feedback, sent together and measured against the brief you approved when work started.
- Ask through «Request a revision» on your order page. After the free revision window closes, further changes are quoted as additional work before we start.
- Mistakes on our side (work outside the agreed scope, or outside the tolerance stated for the service) are corrected at no cost and do not use a revision round, inside or outside the free revision window.
- A change to the brief itself (new layout, new style, new scope or new source data) is new work. We quote it before starting.
When we refund
- Before we start work, or if you decline a revised price at the confirmation step: full refund.
- Work started, no first draft delivered: 70% refund.
- First draft delivered, final files not yet delivered: 30% refund.
- We cannot deliver what the order describes, or the work stays outside the stated tolerance after correction and you no longer need it: full refund.
- Delivery more than 72 hours after the committed time without advance notice (Sundays and Vietnamese public holidays not counted): you choose a 20% reduction, or cancellation with a full refund.
When we do not refund
- Final files have been delivered and match the brief and the stated tolerance. Mistakes on our side are still corrected at no cost.
- Delays or rework caused by incomplete or incorrect source data, late approvals or changes to the brief on your side.
- A change of mind after final delivery, or a use the service was not designed for (for example construction or legal measurement where the service page says it is not suitable).
- Work you have already approved, used or published.
How to ask
- Email hello@lesmee.com with your order number and what went wrong. Files or screenshots help. For changes within the free revision window, use «Request a revision» on your order page.
- We confirm receipt within 1 business day (Monday – Saturday) and reply with our decision and the reasons within 5 business days.
- Approved refunds go back to the card or account you paid from. We send them within 5 business days of the decision; your bank may need extra time to show them.
If you disagree
Reply to the decision email and a manager reviews the case once more. This does not affect any rights you have under applicable law.
Questions about this policy: hello@lesmee.com