Data Deletion Instructions
Last updated: October 2026
Overview
This page explains how to ask Lesmee to delete the data we store when you contact us through Facebook Messenger, Instagram, Zalo Official Account or email.
Data We Store
When you message us on one of these channels, our system stores:
- Your display name on that platform
- The user ID that platform assigns to you
- The content of your messages
- Files and images you send as attachments
How to Request Deletion
Use either of these ways:
- Email hello@lesmee.com with the subject “Data deletion request”.
- Or send “Please delete my data” in the same Messenger, Instagram, Zalo or email conversation you used to contact us.
- Include your name and the account you contacted us from (your Facebook, Instagram or Zalo name, or your email address) so we can find your data.
- If you send the request through a messaging app, add an email address so we can confirm when the deletion is complete.
Processing Time and Confirmation
We delete the data within 30 days of receiving your request. When the deletion is complete, we send you a confirmation by email.
Records We Must Keep
Records of orders and payments (for example invoices) are kept for as long as the law requires, then deleted.
Contact Us
Questions about this page: hello@lesmee.com or
lesmee.com/contact